Refund policy

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Shipping & Returns: Your Journey with Maison Amar

Experience elegance from the moment you order — because every detail of your journey matters.

Elevating Your Experience

Swift Shipping:
Within 24 Hours — Once you’ve chosen your timepiece, Maison Amar springs into action. Your order ships within 24 business hours. No waiting around; your wrist deserves elegance now.

Free & Fast:
Enjoy free standard shipping on most Maison Amar orders. Because elegance shouldn’t come with extra fees.

International Taxes & Duties

Transparent Guidelines:
Your Maison Amar order may be subject to import duties and taxes. These charges vary by country. Please contact your local customs office for specifics.

Our Promise:
Maison Amar cannot control these charges, but we promise to make your journey as smooth as possible. You’ll be responsible for any customs clearance fees — we’ll handle the rest.

Order Information & Concerns

Change Requests:
Need to modify your Maison Amar order? Contact us immediately. Once our warehouse processes it, changes become difficult.

Order Status:
“Unfulfilled” means we’ve received your order. Once it ships, you’ll get a tracking number and a “Fulfilled” status.

Order Cancellation:
If your order was unexpectedly canceled, our fraud filter may have been cautious. If this is not the case, please try PayPal — it’s secure and simple.

Timepiece Specifications & Warranty

  • Precision & Quality: Built with a focus on accuracy and durability.
  • Water Resistance: Designed for everyday wear and light water exposure.
  • Genuine Leather Straps: Crafted for comfort and long-lasting style.
  • Crystal Glass: Hardened mineral glass for clarity and protection.
  • Two-Year Warranty: If any manufacturing issue arises, we’ll repair or replace it — hassle-free. Please retain your receipt.

Returns Questions

Free Returns:
Any brand-new Maison Amar product can be returned within 60 days. We offer free returns for orders placed on maisonamar.com.

Warranty Claims:
For warranty issues, please contact us at support@maisonamar.com. Maison Amar has got your back.

How to Make it Happen:
Reach Out: Our team is here to guide you through every step.
Details Matter: Include your order number and reason for return — we listen and improve.
Pack & Ship: Securely pack your watch, send it back, and let us work our magic.

Your Time, Our Promise:
Maison Amar — where heritage meets elegance. Your journey begins here.

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